Rental information & Terms

Clear rules. Transparent service. Premium experience without surprises.

Frequently Asked Questions

Documents & Requirements

What do I need to rent a scooter?

You must be at least 18 years old, have a valid driving license for the selected scooter category, and provide a refundable security deposit.

Do I need an international driving license?

Depending on your country of origin, an international driving permit may be required. If unsure, please contact us before booking.

What license category do I need?

License requirements depend on scooter engine size.
Additional documentation and insurance may be required.
Most models require A1 or A2 category license.

Booking & Payment

Can I pay by card?

Yes. We accept credit cards, debit cards, and cash payments.

Is a deposit required?

Yes. A refundable security deposit is required.
The amount depends on the scooter category and whether Optional Damage Protection is selected.

Can I cancel my booking?

Yes. Flexible cancellation policy applies depending on booking conditions.

Is advance payment required?

Advance payment is optional.
Clients who pay 50% in advance receive a 10% discount.

Delivery & Locations

Where are you located?

We operate in:

Podgorica
Tivat

Delivery across Montenegro is available upon request.

Can I ride outside Montenegro?

Yes, with prior approval. A cross-border permit costs €30 per day outside Montenegro.

Do you provide airport delivery?

Yes. We offer delivery at Podgorica and Tivat airports as well as hotel delivery.

Do you offer delivery across Montenegro?

Yes. We offer flexible delivery options depending on location

Travel & Borders

Are there any cross-border requirements?

A special cross-border permit costs 30€ per day outside Montenegro.

Is unlimited mileage included?

Yes, unlimited mileage is included in every rental — explore Montenegro freely.

Support

Is roadside assistance available?

Yes. We provide 24/7 support in case of technical issues.

Can you help organize my Montenegro experience?

Yes. We assist with transfers, accommodation recommendations, restaurants, tours and local experiences.

What happens in case of accident or damage?

Contact us immediately. Our team provides assistance and support. Optional Damage Protection is available to reduce financial responsibility.

Equipment & Safety

What is included in the rental price?

Rental includes:

scooter
two helmets
phone holder
trunk
basic insurance
unlimited mileage
customer support

Are helmets included?

Yes. Two new and hygienically prepared helmets are included with every rental

Can two people ride one scooter?

Yes. All scooters are designed for two riders.

Is fuel included?

Fuel is not included. Scooters are delivered with a certain fuel level and must be returned with the same level.

Damage & Loss Policy

We maintain our fleet to the highest standards, Clients are responsible for equipment loss or damage according to the following policy.

Helmet – €100
Phone holder – €50
Keychain – €30
Mirror – €50
Brake lever – €50
Key – €50
Documents – €100

Document holder – €50
Loss of vehicle registration document- €100
Helmet bag- €50
Tire damage- €50
Missing fuel charge- €20
Cleaning fee- €5

Optional Damage Protection — Travel with Peace of Mind

Monte Scooter Premium offers Optional Damage Protection that covers minor accidental damage during normal and responsible scooter use.
This option reduces your financial responsibility and provides additional peace of mind.

What is covered

Minor scratches on plastic parts
Minor body damage from regular use
Damage to mirrors, indicators and brake levers
Minor cosmetic damage during normal riding
Damage occurring while following traffic regulations

What is NOT covered

Tire puncture or tire damage
Loss or damage of equipment (helmet, key, phone holder, documents, accessories)
Damage caused under alcohol or drugs
Off-road or gravel road riding
Incorrect fuel usage
Traffic fines or legal violations
Theft due to negligence
Total damage or total loss of scooter

Damage Protection (optional)

Terms & Conditions

1. General Information

Monte Scooter Premium provides high-quality scooter rental services focused on safety, comfort and premium customer experience.
By confirming a booking, the client agrees to these terms and conditions.

2. Driver Requirements

To rent a scooter, the client must:

Possess a valid driving license for the selected scooter category
Be at least 18 years old
Present a valid passport or ID
Accept full responsibility for the rented vehicle

An international driving permit may be required depending on country of origin.

3. Booking & Payment

Reservations can be made online or via WhatsApp
Payment available by card or cash
Deposit authorization required before rental
Optional 50% advance payment provides 10% discount
Remaining balance paid at pickup or delivery
All prices are transparent with no hidden fees

4. Security Deposit

Refundable security deposit required
Amount depends on scooter model
Deposit returned after inspection
May be retained for damage, loss or contract violation

5. What’s Included

Every rental includes:

premium-condition scooter
two helmets
phone holder
trunk storage
basic insurance
unlimited mileage
clean equipment
customer support

6. Scooter Use & Responsibility

The client agrees to:

follow traffic laws
use scooter responsibly
not allow unauthorized drivers
not use scooter for racing or illegal activity
return scooter in same condition

Client is responsible for all traffic violations.

7. Insurance & Damage Policy

Basic insurance is included.
Client remains responsible for damage caused by negligence, theft due to careless handling, or loss of equipment.
Optional Damage Protection is available.

8. Fuel Policy

Scooter must be returned with same fuel level as delivered.

9. Delivery & Pickup

We offer:

airport delivery (Podgorica & Tivat)
hotel delivery
custom delivery upon request

Delivery fees may vary by location.

10. Travel Outside Montenegro

Requires prior approval, green card insurance and special documentation.
Unauthorized border crossing is strictly prohibited.

11. Cancellation Policy

Free cancellation within defined period
Late cancellation may be non-refundable
No-show bookings may be charged

12. Late Return

Late return without agreement may result in additional charges.

13. Technical Issues & Support

14. Monte Scooter Premium Guarantee

We guarantee:

new and well-maintained scooters
clean and hygienic equipment
transparent pricing
professional service
premium customer experience